• Application Deadline: Sat, 22 Oct 2022 00:00:00 GMT
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Minimum Qualification: BSC/HND/ OND in any marketing/ sales and marketing related course

Experience Level: High

Experience Length: 2 Years

Responsibilities:

• Tracking customer experiences across online and offline channels.


• Collaborating with other teams to enhance customer services and brand awareness.


• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

Requirements

• A Bachelor's Degree in Marketing, Communications, Advertising, or Business Management, or in a related field is preferred.


• Expert level; written and verbal communication skills.


• Attention to Detail.


• Quick to learn


• Proficient in Microsoft office suite Office Excel and PowerPoint) and Google workspace


• Knowledgeable in social media management


• Solid knowledge of online customer engagement platforms and channels.​


• Great organizational and time management abilities


• 1-2  years’ experience as a customer experience officer, or a similar customer support role.


• Extensive experience in gathering and interpreting customer experience information.