• Application Deadline: Sat, 23 Apr 2022 00:00:00 GMT
• Position: Crisis Line Attendant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Borno


• Job Field Medical / Healthcare 

Task Description

Crisis Line Response:

• Respond to diverse women, men and children callers with demonstrated empathy over the telephone.


• Provide empowerment driven crisis support to diverse women, men and children callers using a survivor-centred and rights-based approach.


• Comprehensively identify and assess callers’ needs and prioritize, above all, the individual safety of the callers (physical, psychological, sexual and reproductive safety).


• Assess safety risks to callers’ situations and engage in safety planning with callers in the event of a crisis/GBV incident.


• Support diverse women, men and children callers immediately following an abusive/violent incident with stabilization and first aid psychological care.


• Prevent caller suicide and self/harm using a suicide first-aid and prevention model.


• Provide immediate referrals to MdM clinics for emergency GBV & PHC medical response and referrals to other partners when necessary.


• Engage in child abuse reporting procedures when required.


• Provide information to callers about types of GBV, its consequences, sexual and reproductive health and rights, human rights, various other GBV/PSEA-related topics and services available to them in all MdM clinics as well as in the community.


• Maintain strict professional boundaries with callers over the telephone.


• Maintain strict confidentiality with all calls received while also adhering to the limits of confidentiality when required.

Reporting and Information Management:

• Confidentially record data and interventions provided over the crisis line using the appropriate intake and referral forms.


• Confidentially record GBV data and interventions provided over the crisis line using the appropriate GBV data collection forms.


• Confidentially record PSEA reports and interventions provided over the crisis line using the appropriate PSEA reporting forms.


• Communicate immediately with key MdM clinic staff (medical supervisors/head medical supervisor) to follow up on CMR and other GBV referrals made over the crisis line.


• Communicate immediately with PSEA focal points in MdM office to submit and follow up on PSEA reports received.


• Brief other crisis line attendants with key information during shift replacement to ensure switch is implemented smoothly.


• Compile crisis line data on a daily and monthly basis and submit to Deputy GBV Advisor.


• Identify, analyse and communicate arising trends, needs, issues observed over the crisis line to Deputy GBV Advisor in monthly report and contribute to identified solutions.


• Participate in weekly GBV briefings, monthly meetings and clinical supervision with GBV team members.


• Participate in internal MDM meetings.

Main Responsibilities

• S/He would provide short term active listening, crisis intervention support and referrals to callers on the MdM crisis line.


• S/He will support callers to deal with the immediate aftermath of a crisis / sexual assault situation, regain a sense of safety, encourage survivors to adopt empowering help seeking behaviours by immediately going to the closest MdM clinic for CMR within 72Hrs, MHPSS and case-management services, as well as to report incidences of Sexual Exploitation and Abuse (SEA).


• The crisis line attendant is to create a crisis-line environment that supports all survivors of violence, especially women and girls survivors of violence, using a non-judgmental and woman-friendly approach.

Requirements

• Candidates should possess a Bachelor of Education (B.Ed) with 0 - 2 years of work experience.