• Application Deadline:
• Position: Head, IT Service Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 - 15 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Responsible for ensuring IT Service delivery is optimal and meets business
  
  requirements and manages the Helpdesk Team to resolve issues within agreed Service Levels. He/she manages IT Finance, IT Governance, IT Communications and IT Vendor Management functions.

Qualifications

• First Degree in Computer Science, Engineering or related IT field


• ITIL, HDI, PRINCE 2, COBIT, Basic Financial knowledge

Experience:

• 10 to 15 Years in IT Service offering role(s). Masters in relevant field will be an added advantage


• Minimum of 5 years of IT process knowledge


• Basic financial understanding including payments and budgeting

Behavioural Competencies:

• Team Working


• Meeting Timescales


• Taking Action


• Producing Outputs


• Establishing Rapport

Technical Competency:

• Service Level Management


• Business Continuity Management


• Configuration Management


• Stakeholder Management


• IT Knowledge