• Application Deadline:
• Position: Senior Manager - Quality, Fraud & Compliance


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

The Opportunity

We are looking for a competent Senior Manager - Quality, Fraud & Compliance to organise, design, and oversee all quality, fraud, and compliance programs across SSA.



As a member of the SSA Central Operations team, you will be comfortable in a "Prove your Moove" and “Moove fast” environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. You will be tasked with driving world-leading innovation, optimising the execution of work across teams, and be a champion of collaboration between the SSA Central Ops team and the local and global team.

What You’ll be Doing

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  Develop and implement quality and Fraud policies, protocols and procedures across our various Sub Saharan Africa operations

  
  


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  Plan and coordinate compliance operations for specific operational projects and make recommendations for fraud identification.

  
  


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  Collaborate with various functional teams to design and enforce a process that ensures customers, partners, and teams meet quality standards

  
  


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  Identify the right vendors to partner with to improve driver and vehicle performance and behavior.

  
  


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  Prepare and coordinate field assignments to obtain relevant evidence and information.

  
  


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  Manage compliance programs focused on Operational Risk Management (fraud, safety, and trust, quality, partner onboarding, vehicle inspections)

  
  


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  Create new policies - Through deep analytics and careful auditing, identify new types of fraud and develop processes to eliminate them from the system

  
  


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  Analytics - Heavy analysis of our marketplace, customer, and vendor behaviour to identify and eliminate fraudulent behavior

  
  


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  Strategy - Decide which projects and areas of the compliance, quality, and fraud puzzle the team should focus on and set an aggressive timeline to reach those goals

  
  

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  Product Improvement - Proactively search for new features which could improve compliance, quality and reduce fraud. Also, analyse data to form proposals for improvements (e.g. implementation of new technology)

  
  


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  Customer Relations - Manage customer development and help them avoid developing fraudulent behaviors or try to help them get back in compliance and back on the road

  
  


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  Hustle - Take ownership of Moove’s growth in SSA and do whatever it takes to get the job done

  
  


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  Ownership - Own the creation of quality assurance and verifications process for various operational units and markets within the SSA regions

  
  


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  Be a champion of the quality by driving education and best practices on service quality metrics and processes

  
  


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  Proactively identify inconsistencies and gaps for fraud in operational processes and provide recommendations

  
  


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  Leverage communication tools to disseminate process uplifts and changes to all affected lines of businesses

  
  

What You will need for this position

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  3-5 years of Risk Management/business analytics/operations management or related experience

  
  


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  Bachelor's degree in economics, finance, statistics, business, or similar field

  
  


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  Data-driven decision-making mentality and sound business judgment through strong analytical thinking

  
  


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  Startup all-hands-on-deck approach

  
  


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  Well-detailed and results-driven approach

  
  


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  Proficient in Google Suite

  
  


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  Excellent communication and interpersonal skills.

  
  


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  Outstanding organizational and leadership skills.

  
  


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  Honest and ethical with high levels of integrity, and confidentiality.

  
  


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  Experience in internal and external audit or compliance role is a plus

  
  

KPIs that will be measured after you start

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  <1% of estimated GBs per market lost to fraud

  
  


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  100% compliance with all quality-related processes and

  
  

Who You'll Be Working with:

Directly reporting to our Head of Central Operations, Sub Saharan Africa, and closely working with our Operations Teams across Sub-Saharan Africa.