• Application Deadline:
• Position: Client Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Acting as the leading point of contact for all client relations - requests, orders, complaints etc. anticipating the client’s needs, and working with all support teams within the company to ensure that they are met.


• Upselling and cross-selling the services of Vendease to existing clients or contacts in order to increase revenue.


• Convert new customers to genius clients (genius clients are able to make orders only using the platform).


• Tracking and monitoring client order trends and building lasting relationships with clients to inform product development and optimization.


• Complete sales transactions or ensure issue resolution in a timely manner.


• Work in collaboration with other teams to contribute directly to growth.

Job Requirements

• A minimum of 3 years of work experience in Client Service Management


• Proven track record in relationship management, B2B sales and client retention.


• Excellent numerical, interpersonal, communication and people management skills


• Tech savviness and a willingness to work with/sell SaaS.


• Proven track record of successfully managing customer relationships


• Strong verbal and written communication skills


• The ability to work efficiently under pressure.

What You’ll Get

• Competitive Salary


• Health Insurance


• Quarterly performance bonus


• 13th month allowance


• Company-sponsored trainings


• Other exciting company benefits.