• Application Deadline: Fri, 14 Oct 2022 00:00:00 GMT
• Position: Head of Sales, Revenue & Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• City Ikeja


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Defining and implementing corporate sales strategy, establishing marketing goals, monitoring business results/metrics, and adapting sales strategies and tactics accordingly.


• Executing strategic corporate plans to achieve sales targets.


• Creating and communicating sales goals and monitoring the progress of those goals.


• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.


• Stay well-connected with customers to ensure their feedbacks are incorporated into the product enhancement cycle.


• Supervising customer service team to ensure they handle customers well.


• Supervise the activities of the corporate sales team, and ensure the sales team complies with company policies, procedures, and business ethics codes.


• Finding and attracting new profitable corporate business.


• Researching new clients to add to our portfolio.


• Proactively seek out new business opportunities in the region and work towards achieving agreed new business targets.


• Paying courtesy visits to targeted potential clients.


• Marketing our products and services to corporate clients.


• Monitoring and improving our conversion rates.


• Training newly recruited customer service staff.


• Preparing daily sales summaries.


• Preparing monthly sales forecasts, reports and suggest improvements.

Requirements

• Master's Degree in relevant field.


• A minimum of 5 years of proven experience in a sales/customer service position.


• Proficiency in Microsoft Excel and customer service software.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.


• Must be able to speak and write good English.


• Proven ability to drive the sales process from start to finish.


• Proven ability to articulate the distinct aspects of services and products.


• Working Days: 23 days a month.


• Should be willing to work with us long term.


• Should be able to work on some Sundays and public holidays.


• Must live around Ikeja or its environment.