• Application Deadline: Fri, 15 Apr 2022 00:00:00 GMT
• Position: Service Centre Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 - 10 years


• Location Lagos


• City Victoria Garden City


• Job Field Engineering / Technical 

Location: Victoria Island, Lagos

Job Summary

• The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibilities

• Oversea daily operational activities on pending jobs.


• Allocation of jobs to the technicians and monitoring of same.


• Review of daily working report with team and taking corrective measures.


• Cordination with spareparts officer for raising the parts orders & tracking.


• Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.


• Ensure quality service delivery with minimum repeate repair.


• Reduction of customer escalations.


• Daily monitoring of technician productivity.


• Weekly budget preparation for service operations & approval from service manager.


• Preparation of sparepart failure report and sharing same to service manager.


• Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.


• Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).


• Generating and achieving out warranty income targets (Reduction in third party repairs installations).


• Monitoring and completion of AMCs (Annual Maintenance Contract).


• Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).


• Participating in monthly/quarterly spareparts counting and labelling activity.


• Ensuring service cost reduction through proper inventory control method.


• Technical skill monitoring and productivity improvement.


• Arranging training to front, backend and field force team.


• Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience / Qualifications / Skills

• Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.


• 8 - 10 years Technical Service/Maintenance experience in a Sales driven organisation


• Good knowledge of a recognized ERP package


• Ability to think outside box


• Leadership skill


• Attention to details


• Communication skill


• Customer relationship management.


• Knowledge of Microsoft suite-Excel, word & Powerpoint.


• 33 - 40 years old.