• Application Deadline: Fri, 14 Oct 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Excellent knowledge of our products to be able to solve customer issues.


• Ensuring all customer orders are processed efficiently.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Bachelor's Degree in a related field


• Must have completed National Youth Service Corporation (NYSC)


• Must be at least 2 years post-NYSC


• Proven customer support experience


• Must speak and write crisp and clear English


• Must be able to work on some weekends and holidays.


• Must be willing and able to work with the company for a long period of time


• Must live around Ikeja and its environs.


• Working Days: 23 days a month.