• Application Deadline: Fri, 18 Nov 2022 00:00:00 GMT
• Position: Shop Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 6 years


• Location Lagos


• City Victoria Island


• Job Field Sales / Marketing / Retail / Business Development 
  

Location: Victoria Island, Lagos

Job Description

• Coordinate and assign roles to floor staff to deliver a seamless experience for customers.


• Timely service delivery and ease of purchase to ensure customer satisfaction.


• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.


• Receive customer feedback, resolve and escalate complaint.


• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.


• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.


• Develop a routine to sell out products before its expiry dates to prevent waste.


• Ensure quality of products or service is not compromised by any member of your team and indicate where found wanting.


• Forecast sale pattern to inform order for products. Putting into consideration, peak periods, seasons, promos, customer preferences and other external factors.


• Monitor and maintain inventory level.


• Timely service delivery and ease of purchase to ensure customer satisfaction.


• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.


• Receive customer feedback, resolve and escalate complaint.


• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.


• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.


• Develop a routine to sell out products before its expiry dates to prevent waste.


• Ensure quality of products or service is not compromised by any member of your team and indicate where found wanting.


• Forecast sale pattern to inform order for products. Putting into consideration, peak periods, seasons, promos, customer preferences and other external factors.


• Monitor and maintain inventory level.


• Coordinate with units responsible for providing consumables to ensure these are available in a timely manner. Request at interval and not when you run out completely.


• Consider production and transportation time when requesting for an additional order. Forecast accordingly and make arrangements early.


• Update and maintain all records and tracking sheets including sales report, waste report, end of day report, stock tracking sheet, etc


• Escalate and follow up with all issues, complaints and recommendations till implemented.


• Proper documentation of stock and sales transaction must be done and recorded by the manager at the given time of occurrence.


• End of day and sales report are to be sent daily. This information is only to be sent to the accountant and Head of Operations


• Audit and reconciliation are the responsibility of the store manager and team lead only.


• Authorization for cash collection can only be given by the accountant.


• The manager and team lead are to manage, training and improve work ethics of staff to build and sustain a high performing team.


• Responsible for the welfare of the staff members on their team.


• Comply with safety, health and sanitation regulations.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 6 years work experience.

Salary

N100,000 - N130,000 monthly.