• Application Deadline:
• Position: Fulfillment Operations Academy Instructor, Bilingual


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Not specified


• Job Field Administration / Secretarial 

About You and the Role

• The Zipline Academy team ensures all Zipliners are trained excellently for their roles, understand and live our culture and values, and are continuously learning.

Specifically, Academy is Responsible for:

• Operational excellence for all Zipliners at our Distribution Centers. This means that all Zipliners are upholding our pillars of safety, dependability, quality, speed, and access


• Enabling all Zipliners to learn and grow at high velocity


• Preserving and evolving Zipline’s culture


• Continuously improving the Academy team and each other

Job Description

• As Zipline grows and expands into multiple locations, there is the need to expand the Zipline Academy team to continue to support Zipline’s mission.


• We are looking for an experienced and self-directed instructor passionate about training to join our team. You should be bilingual with excellent English and French written and verbal communication skills.


• In this role, you will be responsible for delivering Fulfillment Operations Training for our Africa operations at a high bar and quality. These trainings are the foundation for all new hires to operate and maintain our fleet of Zipline drones. Our ideal candidate would be self-driven and can work well in a fast-paced environment.

What You'll Do

• Work closely with the Zipline Academy team to build the French component of training and expand our program across the rest of Africa


• Coordinate and deliver Fulfillment Operations training to new Fulfillment Operators, including classroom and hands-on training and evaluation. This training involves the best practices for handling Vaccines, Blood and Medical Products, Warehouse and Inventory Management, Quality Assurance, and Customer Service


• Deliver on the job training to existing operators as part of our Zipline Academy continuous learning programs


• Coordinate with Fulfillment Operations Leads to ensure each Distribution Center has the required number of certified operators to sustain operations and address any training gaps


• Create and update training content to reflect Zipline’s latest systems and operating procedures 


• Communicate regularly with the Operations team to continuously improve training materials and written documentation for new upgrades and improvements


• Solve problems by knowing who to talk to, make informed decisions, and share knowledge with team members.

What You'll Bring 

• At least 2 years of professional experience in training


• At least 5 years of professional experience 


• Able to conduct engaging classroom and hands-on technical training sessions


• Prior practical experience in a laboratory setting, pharmacy, hospital or clinic


• Flexible and ready to travel to support training at various Zipline locations


• Able to work in the field and not afraid to get your hands dirty


• Able to work independently and collaboratively


• Be extremely process and detail-oriented


• Possess full professional proficiency in spoken and written English and French.