• Application Deadline: Fri, 7 Oct 2022 00:00:00 GMT
• Position: Application Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Brief

• Daily maintenance of an organization’s IT Systems and Services. The job description entails managing and coordinating information technology operations to ensure delivery of timely and effective IT services.


• Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.


• Working with the Engineering and delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services.

Job Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing. components in accordance with OLAs and SLAs.


• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.


• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.


• Participate in transitions of the application or technical architecture components to the testers.


• Fix any defects and performance problems discovered in testing.


• Continuous monitoring of Service Performance to ensure maximum service availability.


• Effective management of changes to minimize service disruption and maximize service availability and quality.


• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.


• Provide information timely for Audits and Security requests and ensure any gaps raised are closed.


• Effective access controls to supported systems.


• Broad knowledge of the business processes within the Telecommunications sector.


• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.


• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.


• Ensure Incident and Problem resolution within SLAs.


• Work with other developers, designers, and architects to make sure that the


• configuration and custom components meet application requirements and


• performance goals.


• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.


• Foster active collaboration and relationships with employees across all levels and divisions in line with the Company’s Vital Behaviours and values.


• Automate business and system processes to improve productivity and efficiency.


• Analytics/Problem solving


• Incident and Problem Management


• Application Developer


• Creativities (improvement/innovation inherent)


• Automate application interfaces and manual activities.


• Explore scheduling techniques and tools to overcome application dependencies.


• Analyze incidents to identify hot spots or underpinning problems – implement solution.

Requirements and Qualifications

• First Degree in Computer Science or any related discipline


• UNIX shell scripting.


• Application Developer.


• PL/SQL and RDBMS knowledge.


• Fluent in English.


• 2 - 3 years of experience in IT Development or IT Operations.


• Experience working in a medium or large organization.


• Working knowledge of Project management principles, Agile principles and general technical management.


• Broad knowledge base of application development using an array of application development tools.


• Service Monitoring


• Application development lifecycles


• User Requirements analysis standards and methods


• DEVOPS Practices and Tools


• Managing Cloud Services and Licenses

Required Trainings:

• Functional Skills Development


• Systems Design & Integration


• Software Development


• ITIL foundation certification


• DEVOPS


• IT Security Principles and


• Controls


• Leadership Skills Development


• Employee Effectiveness (L1)


• Telecoms A-Z


• Customer Experience (Basics)


• Self-Management


• Training:


• Formal training in software development principles, technology architecture and systems integration.


• Specific training on application development tools and programming language.

Skills and Competencies:

• Business Analysis


• Business Process Improvement


• Customer Satisfaction


• Measurement


• Planning and Organising


• Performance Improvement


• Project Delivery


• Software Development


• Systems Analysis


• Systems Design & Integration


• Systems Testing


• Quality Assurance


• Relationship Management


• Change Management


• Incident Management


• Problem Management