• Application Deadline: Wed, 12 Oct 2022 00:00:00 GMT
• Position: Application Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Responsibilities

• Provide On-site support to customers for the iMatch Fraud Management System.


• Give weekly reports on task and activities assigned.


• Login support calls/requests on the Oddo application.


• Create tickets and follow up on them for support related issues on the iMatch Tickets/Support System.


• Assist with office internal IT related issues/activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.


• Assist with documentation/attend to correspondence, I.e., internal memo, letters, etc.


• Participate in the organization’s brainstorming session for next generation technologies. – USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.


• Project documentation and File management.


• Project Tracking and Correspondent, and Reporting.


• Pre-sales activities and Presentation of application solutions.


• Proposal writing and business opportunity scoping.


• Database platform management (SQL or Oracle, entry level skill set, advance skill set is a pulse)


• Execute task/responsibilities without been micro-managed.


• Engaged customers where necessary.