• Application Deadline: Sun, 20 Nov 2022 00:00:00 GMT
• Position: Customer Service Officer / Admin


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Job Responsibilities

• Build and improve relationships with customers, key suppliers and partners.


• Review company practices to ensure clients get maximum satisfaction from their purchases.


• Identify potential opportunities and inform the sales team to follow up.


• Educate and inform clients about the company’s products, services and special offers.


• Attend to client complaints and resolve issues promptly.


• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.


• Work with internal departments to ensure the company meets clients’ expectations.


• Oversee customer relationship management system.


• Greeting and directing visitors, answering phone inquiries, and handling complaints in a courteous, professional manner


• Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times


• Occasionally traveling off-site to deliver reports or files to other departments


• Ensuring the confidentiality and security of files and filing systems


• Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current on necessary company news and information


• Operating copy equipment, fax machines, printers or other equipment necessary.

Job Requirements

• B.Sc / BA in Business Administration, Marketing or any Social Sciences


• 1-3 year experience on the role


• Proven experience as a Client Relationship Manager


• Experience in sales or customer service is preferred


• Knowledge of customer relationship management (CRM) practices


• Problem-solving/Customer-oriented mindset/Aptitude for fostering positive relationships


• Excellent communication skills


• Teamwork and leadership skills.