• Application Deadline: Tue, 25 Oct 2022 00:00:00 GMT
• Position: Hotel Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

 Job Overview and Duties

• Receive calls and maintain relationships with both existing & potential customers in the hotel


• Responsible for creating and maintaining a guest experience in line with the hotel’s mission and vision


• Engage in customer retention strategies


• You will be responsible for hiring, training and mentoring Managers in Housekeeping, Food & Beverage, Front Desk, Security and Parking.


• Help in day-to-day decision making to come up policies as it relates to customer service


• Serve as middle person between the customers and business department


• Helps resolve customer issues and escalate when appropriate


• Listen and respond to customers’ needs and concerns


• Provide information about products and services


• Take orders, determine charges, and oversee billing or payments


• Review or make changes to customer accounts


• Handle returns or complaints


• Record details of customer contacts and actions taken


• Research answers or solutions as needed


• Refer customers to supervisors, managers, or others who can help

Requirements

• Candidates should possess an HND / B.Sc Degree in Administration, communication or equivalent.


• A minimum of 3 years relevant work experience.


• Exceptional Knowledge of Microsoft office suits


• Experience in Hospitality sector as a customer service is an advantage


• Proven customer support experience


• Strong phone contact handling skills and active listening


• Excellent communication and presentation skills


• Ability to multitask, prioritize and manage time effectively.