• Application Deadline: Wed, 2 Nov 2022 00:00:00 GMT
• Position: Customer Service Officer (NYSC Intern)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care  , Internships / Volunteering 
  

Location: Lekki, Lagos

Job Description

• We are launching new cloud-based retail management system for sales automation, marketing, order management, customer management and data analytics to support small and micro-small businesses digitally transform their operations.


• As a result, we are looking to hire a new staff into our customer care function to help customer onboarding and retention.

Job Overview

• The Customer Service Representative attracts potential customers by answering product and service-related questions, suggesting information about the company’s products and services.


• The aim is to ensure excellent service standards and maintain high customer satisfaction.

Job Responsibilities

• Manage large amounts of incoming phone calls. Initiate outbound calls to follow-up on leads and/or customer complaints.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve customer complaints via phone, email or social media platforms.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and update records in CRM system.


• Excellent communication and presentation skills


• Conduct customer onboarding and assist with set-up.


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Prepare product or service reports by collecting and analysing customer information.


• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.


• contribute to social media engagement and brand awareness campaigns. keep up to date with current digital trends.


• Manage the contact database and assist with lead generation activities.

Requirements

• BA / BS Degree or equivalent


• Critical thinking, problem-solving skills and time-management skills


• Strong verbal/written communication, and interpersonal skills.