• Application Deadline: Thu, 1 Dec 2022 00:00:00 GMT
• Position: Guest Service Agent


• Job Type Full Time


• Qualification


• Experience 2 - 10 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• We require the services of a passionate and experienced Guest Service Agent to join our first class Front Office teamto deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Key Responsibilities

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.


• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution


• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner


• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved


• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained


• Builds and maintains effective working relationships whilst promoting the company culture and values.

Requirements

• Candidates should possess relevant qualification with 2 - 10 years work experience.


• Experience in front office work.


• Hands-on approach with a can-do work style.


• Commitment to delivering exceptional guest service with a passion for the hospitality industry.


• Ability to find creative solutions taking ownership for duties and tasks assigned.


• Personal integrity, with the ability to work in an environment that demands excellence.


• Experience of working with IT systems on various platforms.


• Strong communication skills.