• Application Deadline:
• Position: IT Desktop Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field ICT / Computer 

About the Job

• The Role of the Desktop Officer is to maintain and operate computer systems and/or network.


• The duties are wide-ranging and vary widely from one organization to another.


• The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise .

Responsibilities

What you’ll do:

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary


• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required for performance improvement.


• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required for performance improvement


• Interface with 3rd party service providers.


• Provide periodic reporting of IT Support operations.


• Other duties may include: End user education and IT Project implementation


• Update cash fueling data for analysis

Requirements

• B.Sc in Computer Science / Engineering


• Must possess good understanding of windows based applications and their interaction with the underlying operating system environment


• Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software trouble shooting skills


• At least 3 years qualitative experience in technology deployment or support


• ITIL, CCNA, MTA/ MCSA MCSE certifications would be an added advantage

Your Personal Attributes:

• Intrinsically motivated;


• Results - oriented and pragmatic with exceptional problem solving and decision making skills;


• Emotionally intelligent and team player with an international outlook


• Excellent and precise communication & presentation skills;


• Comfortable and effective in managing and communicating with team members and stakeholders


• Ability to deliver results with low levels of supervision;


• Strong interpersonal skills, time management and planning skills


• Strong demonstrated use of Excel, Word, and PowerPoint


• Passion for customer service