• Application Deadline: Sat, 15 Oct 2022 00:00:00 GMT
• Position: IT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• City Ikeja


• Job Field ICT / Computer 
  

Job Competency Requirements

• Ability to provide IT assistance to staff and customers; train end-users on hardware functionality and software programs and resolve logged errors in a timely manner.


• Ability to update and upgrade computer hardware and software and monitor networks and system performance metrics.


• Ability to maintain databases and ensure system security, document processes and perform diagnostic tests.


• Ability to installing and configuring computer hardware, software, systems, networks, printers, and scanners


• Ability to set up accounts for new users, respond in a timely manner to service issues and requests. Providing technical support across the company (in person or over the phone)


• Ability to repair and replace equipment as necessary, test new technology and train interns.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or any related field with a minimum of 4 years of experience as an IT support engineer.


• Exceptional ability to provide technical support and resolve queries with In-depth knowledge of computer hardware, software, and networks.


• Ability to determine IT needs and train end-users. Ability to keep up with technical innovation and trends in IT support.


• Proficiency in IT helpdesk software, such as Freshservice and SysAid.


• Experience in documenting processes and monitoring performance metrics.


• Advanced knowledge of database maintenance and system security.


• Exceptional interpersonal and communication skills.