• Application Deadline: Fri, 14 Oct 2022 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 years


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial 
  

Responsibilities

The responsibilities for the role are:

• Welcoming, receiving, signing in and dealing with staff, pupils, parents, school visitors and other stakeholders as appropriate


• Dissemination of information and enquires to relevant departments to action


• Actioning all enquires within specified time


• Share information broadly with administrators, teachers, and students’ families through emails, flyers or phone calls, ensuring that necessary information is properly transmitted.


• Managing the staff, pupil, parents and visitor school entry system


• Responsible for providing information on a variety of topics, including rules, disciplinary measures, and day-to-day operations of the school.


• Ensure presence at the welcome desk at all times


• Ensuring all tools required to respond to queries/parents are present and assessible especially with regards specials and extra-curricular activities.

Customer Service Duties:

• Responsible for all customer related correspondence


• Receiving calls from customers and parents and disseminating for action to relevant departments


• Up to date with all extra-curricular/specials activities to be able to respond to all enquires


• Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TLP process knowledge


• Work tirelessly towards ensuring all customer complaints are resolved


• Build and develop strong and positive relations with other heads of department


• Develop parent liaison and relationships ensuring that word of mouth comments is positive


• Positively represent the school at all times


• Provide focused and high quality of customer care at all times.


• Relate to all TLP/TLPC Customers and provide professional customer service always.


• Attend to parent issues and give prompt response, solutions and comfort always.

Admission Duties:

• Attend to Admissions enquiries, grant tours of the building and arrange play dates


• Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database


• Follow up on enquiries and set up Parents interview.


• Upload and update Enquiries/Admissions Database


• Arrange student Admission letter and Parents orientation sessions.


• Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery


• Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents.

Communication Duties:

• Operating the school’s main telephone in a professional manner, transferring calls, or taking and delivering messages as appropriate


• Managing the school’s main inbox, replying, forwarding messages and making


• appointments for staff as appropriate


• Managing the school’s public noticeboard, adding and removing content as needed

Requirements

• The ideal candidate should have a OND / HND, up to 3 years’ experience and be digitally savvy.