• Application Deadline:
• Position: Collections Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Roles and Responsibilities

Your mission will be to:

• Plan course of action to recover outstanding payments.


• Follow up with customers for all outstanding payments and identify problematic accounts.


• Ensures Non-Performing Loans are followed up and monitored diligently.


• Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.


• Listen actively to customers and ensure conversation is collection driven.


• Advise customers on their payment options and best methods of payment.


• Properly document information from the conversation.


• Negotiate payoff deadlines or payment plans


• Create trust relationships with debtors when possible to avoid future issues

Requirements

• 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.


• Apt in negotiating and persuading.


• Good knowledge of the collection process and approach.


• Excellent collaborator and team player.


• Excellent communication skills, both oral and written.


• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.


• You may have understanding / working knowledge of a collections system (advantageous).


• You should be comfortable skills in Microsoft office.


• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

• Private Health Insurance


• Pension Plan


• Training & Development


• Performance Bonus