• Application Deadline:
• Position: POS Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Engineering / Technical 
  

JOB RESPONSIBILITIES

POS Deployment & Inventory Management:

• Collaborate with Product Operations for generating TID 


• Engaging POS manufacturers for terminal configuration 


• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment.


• Receive new Terminals, ensuring correct stocktaking


• Record all stock received and inventory movement to all stakeholders.


• Organize and maintain inventory and storage areas.

Terminal Repairs:

• Diagnose and Repair faulty Terminals (software & hardware issues)


• Maintain all POS repair equipment and ensure they are in good working condition

            Issue Resolution:

• Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements.


• Take responsibility for documenting, tracking and  distribution of POS 


• Execute efficient POS and channels support services in line with agreed SLAs


• Ensure the adherence to SLA’s for terminal repairs 


• Effectively manage complaints for walk-in Agents


• Manage Business communication in a way to promote both innovation and operational initiatives and keep agents, merchants and relevant stakeholders informed.

 Expertise & Experience

• Bachelor’s degree or equivalent in Business, Engineering, or a related technical field from an accredited university.


• 2+ years of hands-on experience in Sales Operations and or Agent Operations.


• Able to manage tasks effectively and act professionally within the workplace and with customers.


• Proficiency with Microsoft Office Suit


• Experience in configuration, repairing, installation of software and hardware products is a plus


• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

BENEFITS

Competitive salary 

#Hybrid

The opportunity to work with great minds.

• Being part of a small, super-dedicated group of very skilled and fun people.


• Paid Maternity Leave 


• Paid Paternity Leave


• Health Insurance 


• Professional Development stipend 


• People Life event package


• Monthly Internet stipend