• Application Deadline:
• Position: Associate Conversation Designer / Customer Success Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Not specified


• Job Field Customer Care 
  

The Role

• This role will manage all chatbot operational systems and processes that support an expanding omnichannel support and customer success function across our chat channels.


• This role will report to the SVP of Customer Success. 

Responsibilities

Your Responsibilities will include:

• Identify customer inquiry/complaint areas that may be optimized by self-service/bot automation.  


• Design the end-to-end customer journeys experience on the chatbot, for identified inquiry/complaint areas.  


• Drive and collaborate on cross-functional customer journey areas to simplify and automate customer inquiries/complaints.  


• Partner with the product and engineering team to improve the navigation, look, and feel of the Reliance Health chatbot.  


• Measure and evaluate the successes of the chat automation and provide appropriate intervention where needed. 

Ideal Profile

Skills Required:

• At least 6 months of experience handling Reliance Health customers in the reliance care center, preferably in the chat team.


• No experience with chatbot processes needed 


• Willingness to learn with a growth mindset 


• Attention to details.


• Strong analytical and reporting skills 


• You have good computer skills (MS Word, Excel, PowerPoint).


• You have excellent communication and interpersonal skills.


• You are highly goal driven and work well in fast-paced environments.

What's on Offer?

• Great work culture


• Flexible working options


• Opportunity to make a positive impact.