• Application Deadline:
• Position: Corporate Retention Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

Job Summary

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.


• The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Job Description

• Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have


• Assist corporate clients in onboarding and navigating our system and the healthcare system in general


• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur


• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients


• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services


• Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• B.Sc / HND qualification


• Minimum of 2 years post-NYSC experience in the health insurance sector or a similar field.


• Strong written and spoken communication skills


• Strong analytical thinking skills


• Ability to work in a team and collaborate with various individuals


• Strong interest in developing a career in a client-focused role


• Sales/Customer Success/Client Relations experience are added advantages.


• Must be based in Lagos.

What's on Offer?

• Join a market leader within Healthcare


• A role that offers a breadth of learning opportunities


• Opportunity to make a positive impact