• Application Deadline: Sun, 30 Oct 2022 00:00:00 GMT
• Position: Customer Service Agent


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary

• We are seeking an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.


• In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers


• Provide information and instructions about relevant products and services


• Make product and service suggestions to meet the customer’s specific needs


• Obtain necessary information from customers to adequately follow up


• Document important customer information for future reference


• Collect and record customer feedback and information, and share with appropriate departments and team members


• Generate interest in new products or services and connect customers with salespeople when required


• Foster and maintain relationships with customers to improve our retention rate


• Field incoming phone calls and respond to phone messages from customers


• Promptly respond to customer questions submitted via email or our website


• Answer customer questions and provide information to resolve any issues


• Process orders and returns


• Attend all required customer service-related meetings.

Requirements and Qualifications

• High School Diploma or equivalent


• 1+ years’ of experience in a customer service-related role


• Positive, service-oriented attitude


• Ability to thrive in a fast-paced and sometimes high-pressure environment


• Basic computer skills and excellent phone disposition


• Willingness to work independently or as part of a team.


• Excellent written and verbal communication skills


• Ability to foster and maintain relationships


• Organizational skills with the ability to manage numerous projects and priorities at once.

Salary

N40,000 - N85,000 / Month.