• Application Deadline: Mon, 10 Oct 2022 00:00:00 GMT
• Position: I.T. Support Engineer (Sophos Experience)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field ICT / Computer 
  

About the Job

• As the I.T Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

Job Responsibilities

• Provide Sophos customers with technical support within the defined parameters of Sophos satisfaction and covering our network products.


• Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.


• Handle technical escalations within team response/resolution targets.


• Provide team leader/manager feedback with regards to technical support procedures and policies with the goal of improving overall customer satisfaction as well as engineer efficiency.

Requirements

• Candidates should possess a B.Sc. / HND in Computer Science, Electronic Engineering, Computer Engineering or related field.


• 1-2 years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators.


• Experience with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs.


• Experience with Linux operating systems through the command line level


• Experience with active directory (or any LDAP variant) group policy configuration and deployment.


• Experience with cloud virtualization such as Amazon AWS or Microsoft Azure.


• The ability to work with complex problems where analysis of situations or data requires review.


• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.


• Applicants must be resident around Surulere and environs for proximity purpose.