• Application Deadline: GMT
• Position: Program / Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Yaba


• Job Field Customer Care 

Job Summary

• We are looking for a Program / Relationship Officer to build and preserve trusting relationships with our customers.


• Develop best practices to improve overall program performance


• Assist in budget preparation and expense management activities for programs.


• Identify and contact new program partners for business expansion.


• Plan and execute program activities in timely and accurate manner.


• Conduct program reviews and prepare reports for management.


• Prepare meeting agenda, organize meetings and distribute minutes.


• We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.


• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and partners, and build rapport with customers.


• We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skill.

Responsibilities

• Building positive relationships with customers


• Assisting with generating new business


• This position is responsible for the development and implementation of strategies and workplans to ensure that program goals and objectives are met.


• Building positive relationships with customers


• Assisting with generating new business


• Oversee the coordination and administration of assigned program activities.


• Ability to gather, synthesize, analyze, and present qualitative and quantitative data.


• Ability to work independently based on agreed work plan and schedules


• Careful attention to details and schedules


• Proffers new innovations and ideas for the implementation of all existing programs and introduction of new innovative programs/projects.


• Ensure that all implemented activities are in line and relevant to the mission and vision of the organization.


• Prepare meeting agenda, organize meetings and distribute minutes


• Prepare programs reports for management, partners, and funders.


• Design programmes with high impact that will attract grants from development partners/multilateral organisations and from local partners as well.


• Write training and programmes concept notes and make presentations at different fora.


• Plan trainings, courses and workshop programmes from start to completion involving deadlines, milestones, and processes.


• Demonstrate and apply Strong Marketing skills leading to membership recruitment and programmes and training participation to surpass targets.

Requirements and Skills

• HND / B.Sc / BA in relevant field


• At least 3 years’ experience in the advertised field


• Proven experience as a Client Relationship Manager


• Knowledge of customer relationship management (CRM) practices


• Experience in sales or customer service is preferred


• Problem-solving attitude


• Excellent communication skills


• Aptitude for fostering positive relationships


• Ability to operate a computer, Microsoft packages, and social media.

Salary

N50,000 Monthly.