• Application Deadline: Wed, 19 Oct 2022 00:00:00 GMT
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Enugu


• Job Field Customer Care 
  

Responsibilities and Attributes

• Assisting with administrative tasks


• Receives the guest and answers questions in person by telephone


• Provide client support services in accurate and timely fashion.


• Maintain high level of professionalism and competence in every client interaction.


• Build positive and productive relationships with clients.


• Make frequent client calls and visits to strengthen client relationships.


• Analyze and resolve service issues promptly.


• Inform management about complex client issues and resolutions.


• Maintain client focused working environment for team.


• Work in compliance with company policies and procedures.


• Identify and develop new business opportunities with client contacts.


• Responds to inquiries and refers when necessary to the appropriate official or department.


• Prepares outgoing mail, sorts and distributes incoming mails.


• Utilize effective problem solving and time management skills in client service operations.


• Assist in risk assessment and mitigation activities.


• Develop process improvements to enhance service efficiency and effectiveness.

Requirements

Candidate must possess the following:

• Minimum of HND / BSc. in any discipline.


• Must be computer literate


• Must be proficient in typing


• Must have good communication and interpersonal skills


• Previous experience in a Secretarial or Marketing position is an added advantage.