• Application Deadline: Sat, 30 Apr 2022 00:00:00 GMT
• Position: Female Hotel Receptionist / Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Edo


• Job Field Hospitality / Hotel / Restaurant 

Job Duties and Responsibilities

• Welcome and greet guests


• Answer and direct incoming calls


• Inform guests of hotel rates and services


• Make and confirm reservations for guests


• Ensure proper room allocation


• Register and check guests in


• Confirm relevant guest information


• Verify guest's payment method


• Issue room keys and direct guests to their rooms


• Maintain clear and accurate records of guest room bookings


• Compute all guest billings, accurately post charges to guest rooms and house accounts


• Listen and respond to guest queries and requests both in-person and by phone


• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests


• Complete and maintain any incident reports, daily activity reports or other reports requested by management


• Manage conference room bookings and scheduling


• Close guest accounts and check guests out


• Review accounts and charges with guests during the check-out process


• Process accurate payment of guest accounts


• Inform housekeeping when rooms have been vacated and are ready for cleaning


• Monitor visitors to the hotel


• Enforce rules and policies of the hotel


• Maintain a neat and orderly front desk and reception area

Requirements

• Candidates should possess B.Sc,HND qualification in relevant fields.


• Must have completed NYSC


• Minimum of 3years experience


• Must be 25 years of age and above.


• Intrested Canadidates must live in Edo State, Benin City, GRA, Ugbor and its Environs


• Must be a Female with professional appearance and attitude.

Key Competencies and Qualities:

• Customer service orientation


• Attention to detail and accuracy


• Planning and organizing


• Ability to multitask and prioritize


• Professional appearance and attitude


• Effective verbal and written communication skills


• Ability to handle stress and stay calm under pressure


• Conflict resolution skills


• Decision making and judgment skills


• Team work


• Flexible regarding work schedules


• Ability to respond appropriately to diverse customers and guests.