• Application Deadline: Fri, 14 Oct 2022 00:00:00 GMT
• Position: Reservations Ticketing Agent


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field Travels & Tours 
  

Role Purpose

To serve and sell the company's products to all walk-in customers at the Airport Ticket Office in a professional manner which ultimately satisfies customers' needs and at the best benefit to the company.

Responsibilities not limited to

• Handle all enquiries from both clients and travel agents.


• Ensure that all telephone calls coming into Reservations are answered, thereby achieving

targets and objectives of the company and the functions of the Airport Ticket Office are carried out effectively.

• Efficiently respond to all incoming telephone calls into Reservations, with highest level of customer care.


• Proactively sell our products especially promoting our Frequent Flyer Programme.


• Proactively sell and promote the company's products to walk-in customers.


• Issue tickets/PTAs for both direct passengers and travel agents.


• Ticketing of redemption tickets and upgrade vouchers; interline tickets and staff tickets.


• Re-issue / endorse tickets in a timely fashion.


• Ensure the accuracy of fare quotation.


• Provide temporary coverage to Reservations when required.


• Ensure security of tickets and accountable documents.


• Accurately process and record credit card payments.


• Record and report all monies and equivalents collected daily


• Answer all incoming calls relating to all aspects of reservations in a courteous and

professional manner.

• Provide accurate information, including any special promotions, to customer queries.


• Sort and distribute incoming emails.


• Book or modify reservations in accordance with customer's requirement.


• Monitor seat allocations for group traffic.


• Conduct pre-flight checks to reduce seat wastage.


• Check and action special requests on PNR.


• Act as phone sales for Frequent Flyer club members; handle all programme enquiries,

reservations of award redemptions, re-credit of missing mileage and other related matters.

Requirements

VACANCY NOTICE (For Internal/ External Candidates Only)

• Minimum of B.Sc/BA. Or equivalent degrees.


• Fluency in written and spoken English Language


• Should have proven good decision-making, negotiation and leadership skills.


• Clear and effective communication skills.


• Thorough knowledge of company's product, Shares, Amadeus, Sabre etc.


• Commercial awareness and a balanced unbiased view.


• Revalidating tickets according to the existing policy.


• Reissuing tickets against the IATA fare rules.


• Waive restrictions for emergency cases.


• Cancel expired reservation.


• Accumulating the air miles for the members