Job Description
Key Duties & Responsibilities:
- Maintain and adhere to the security, health, and safety protocols of the building before confirming and granting guests access into the office premises.
- Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone.
- Receive visitors in a professional and pleasant manner.
- Provide basic and accurate information in person and via phone/email
- Direct visitors to the appropriate floors or waiting area(s).
- Ensure the reception area is clean, tidy, and free of clutter.
- Maintain a quiet ambience in the reception area.
- Ensure drinking water is available in the reception area for guests.
- Answer, screen, and direct telephone calls accordingly in a polite and professional manner.
- Make outgoing calls and avoid abuse of phone usage.
- Receive, sort, and record incoming mail and deliveries and forward them to appropriate offices.
- Record and send outgoing correspondences as directed.
- Manage the building log (who enters and exits) the building
- Order reception office supplies and monitor usage.
- Perform administrative and clerical duties.
Key Skills & Requirements
- Bachelor’s degree in any related and relevant field.
- Minimum of 4 years experience as a receptionist or front desk professional
- Excellent written and verbal communication skills
- Impeccable customer service attitude
- Good interpersonal skills
- Ability to always maintain a professional attitude
- Good time management skills
- Experience with administrative and clerical duties
- Competency in Microsoft Office applications such as Word, Excel, and outlook