• Application Deadline: Tue, 19 Apr 2022 00:00:00 GMT
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 

Description:

• Ensure proper documentation and prompt treatment/handling of all customer inquiries, requests, and complaints (via phone, email and live chat or any tool provided for such activities).


• Track customer’s shipment from plant to delivery locations and provide interventions to manage any service gaps. Report such gaps via email/phone to the customer and log such engagements on the query logger.


• Involve in driver’s & employee trainings on customer service and provide feedback on areas of service gaps for continuous improvement


• Ensure feedback is communicated to customers within agreed and set timelines.


• Ensure high standard in all customer correspondences, Engaging customers with the highest level of professionalism, error free interactions and well-informed.


• Ensure availability and accessibility of the TSL phone lines and other communication channels.


• Participates in the periodic VoC (Voice of the customer) initiates


• Demonstrate innovation and creativity in the execution of all duties.

Requirement/ Qualification

• Minimum of a Bachelors Degree in any field.


• Minimum of 1-3 years' experience in any Customer Service related role.


• Experience in the Banking, Transportation or Logistics firm will be an added advantage.


• Member of a relevant professional body.


• Preferably Male for gender balance