• Application Deadline: Sun, 16 Oct 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Answering telephone calls in a professional manner at all times.


• Maintaining diaries and arranging appointments.


• Taking messages and giving feedbacks.


• Accepting packages and liaising with visitors / patients / clients


• Must possess excellent IT skills and efficiently use a variety of software packages.


• Handling correspondence of a confidential nature.


• confidentiality is maintained at all times.


• Implementing and maintaining procedures/administrative systems.


• Liaising with staff, suppliers and clients.


• Standing as an interface between the staff and guests.


• Writing reports as may be required.


• The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.

Position Requirements:

• Education: Minimum Qualification: Bachelors Degree.


• Experience: Minimum 2 Years experience in a similar role. Being in a hospital and working with HMOs will be an added advantage.


• Previous clerical, secretarial or commercial work experience is essential.

Skills and Competence Requirements

• Good observation and presentation skills.


• Understanding and knowledge of health and safety procedures.


• Have a professional approach to all routine tasks and displays a sense of responsibility at all times.


• Focused on the delivery of customer service to everybody in the organisation as well as visitors.


• Excellent time management, interpersonal, organisational, adaptability and team building skills.


• Excellent IT and administrative skills.


• Ability to communicate effectively at all levels.


• •Must be fluent in written and spoken English

Personal Attributes

• Task Focused, Proactive and Disciplined with a sense of integrity.


• Smart, well groomed and confident with a professional attitude at all times.


• Possessing a friendly, approachable personality.


• Willing to work long hours as at when required.


• Can pass a personal identity check and produce references or guarantors.


• The front office customer service officer must present himself/herself and


• act in a manner that is appropriate in order to protect the organisation’s image and reputation at all times.