• Application Deadline:
• Position: People Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Human Resources / HR 
  


• Salary Range ₦150,000 - ₦200,000/month
  

About the Role:

HighTable is seeking a People Operations Associate to work with the People team to build our organisational capacity and ensure we create an environment where our staff can realise their full potential.

To be successful in this role, the right candidate will bring knowledge and experience in providing People generalist support for HighTable across critical functional areas, including employee relations and engagement, onboarding, operations and HRIS expertise.

Responsibilities:

People operations is a business function that puts employees first. Although it falls under the HR umbrella, People Ops has a broader scope: it involves all actions that help employees be productive at work, from when they’re hired to when they leave.

Service Delivery & Information

• Ensure day-to-day operations of People-related functions are addressed promptly, efficiently, and proactively. The objective is to deliver transactions in alignment with agreed HR service standards specifications.


• Manage the collection of all employee documentation and ensure that they are adequately filed for background checks and audit reviews.


• Coordinate and manage all activities relating to employee background/ reference checks.


• Ensure that employee folders are up to date with the relevant employee documentation.


• Data Integrity: ensure data integrity of all onboarding documents from new hires.

Pre-onboarding

1. Coordinate and ensure that all pre-onboarding tasks are effectively executed with little or no blockers to employee induction.


2. Collaborate with multiple stakeholders to ensure that employee welcome packs and documentation are ready before onsite onboarding commences.

Employee Engagement

Onboarding:

• Create and update an onboarding process document to guide the onboarding process of new hires.


• Manage the onboarding of new hires to ensure seamless integration and optimise new hire productivity. Maintain an onboarding rating of 8/10.


• Run 30, 60 and 90-day check-ins for new hires and use this data to enhance the onboarding process from time to time. Maintain a satisfaction rating of 7/10 for each check-in period.


• Collaborate with global onboarding leads in the drafting and creating the HighTable global onboarding processes, templates and presentation decks.


• Identify process improvements regarding onboarding at least once bi-annually.

Support and propose suggestions that would improve employee engagement within the organisation.

General People Team support

• Drawing up necessary employee letters, such as promotions, contracts, and offer letters.


• Proofread HR documents, including audits, marketing information, and handbooks.


• Handling the printing and scanning of People and employee documents into the People Team drive.


• Handle other tasks as directed by the People Manager (Ops).

Qualifications

• BS/BA degree in Human Resources, Social Sciences or its recognised equivalent with at least two years of relevant experience.


• Exceptional written and oral communication skills.


• Personable, able to comfortably and pleasantly deal with a variety of people.


• Strong customer service skills.


• Good understanding of office management procedures.


• Critical thinking, analytical mindset and problem-solving skills.


• Good knowledge of Google suite.

Knowledge, Skills and Abilities

• Ability to work with others and develop and maintain compatibility among staff, subcontractors, and assistance recipients.


• Report to supervisor on variances and status regularly.


• Work independently with initiative to manage high-volume workflow.


• Interact with diplomacy and tact and follow up on requests promptly and efficiently.


• Must exhibit high levels of professionalism, integrity and ethical values at all times.


• Ability to maintain confidentiality for sensitive Human Resources issues or projects and use judgment to execute duties and responsibilities.


• Record keeping, report preparation, filing methods and records management techniques.


• Accurately enter and retrieve data and information using the available work tools.


• Working knowledge of in-country employment regulations, e.g. Labor/employee relations statutes and capacity to apply them to HighTable.


• Ability to intervene with all levels of staff, partners and contractors, individuals from diverse cultures, and the public with diplomacy and firmness.


• Excellent written, oral and interpersonal communication skills with the ability to work as a team member.


• Objectivity and the ability to apply People's policies and regulations fairly and consistently.


• Ability to plan and prioritise work under tight deadlines, as well as work on initiative and as a team member.


• Attention to detail with a high degree of accuracy.


• You must be a nice person – we have a strict no-jerks policy at HighTable.

Remuneration

N180,000 - N200,000 gross monthly.