• Application Deadline:
• Position: Collections Specialist (SME)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Department: Operations

Description

• In this role, you’ll be required to ensure prompt collections of loan repayments, and monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.


• You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

As a Collections Specialist (SME) at FairMoney, you will be responsible for mainly, but not limited to:

• Engage defaulting customers through the telephone, e-mails, and other legal means to demand payments on overdue accounts.


• Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.


• Verify information on overdue arrears and follow up with calls


• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.


• Tracking of Payments by following up on pending promises.

Requirements

• University Degree from any related field.


• 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.


• Microsoft Excel proficiency.


• High self-motivation with strong interpersonal skills.


• Excellent verbal and written communication skills.


• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance


• Pension Plan


• Training & Development


• Performance Bonus