• Application Deadline: Mon, 31 Oct 2022 00:00:00 GMT
• Position: Customer Service Officer/Executive Assistant


• Job Type Full Time


• Qualification OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

KEY JOB RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Ensure customer satisfaction and provide professional customer support.


• Provide knowledgeable answers to questions about the services, pricing and availability.


• Work with internal departments to meet customers’ needs.


• Enter and manage data of old and new customers on company’s data base.


• Assist the Business Development Unit and Directors in executing their day-to-day duties;


• Support the Business Development Executives in carrying out their duties;


• Participate in relevant brainstorming sessions business meetings (internal & external);


• Indirect marketing and sales

EDUCATION AND EXPERIENCE

• Minimum of 2 years’ experience as a customer service representative


• Minimum of HND/BSc in any related course


• Knowledge of relevant computer applications


• Numeric, oral, and written language applications

COMPETENCY AND SKILLS REQUIREMENT

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills


• Customer orientation and ability to adapt/respond to different types of characters


• Ability to prioritize and manage time effectively.


• Excellent teamwork skills.


• Ability to work with minimal supervision and pay attention to details.


• Proximity to Yaba.

Remuneration



Salary is N60,000 Monthly, plus other benefits and sales Commission.