• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

About the job

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  Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  
  


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  Responding promptly to customer inquiries.

  
  


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  Good grammar, spelling and punctuation.

  
  


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  Communicating with customers through various channels like systems.

  
  


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  Acknowledging and resolving customer complaints.

  
  


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  Knowing our products inside and out so that you can answer questions.

  
  


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  Processing orders, forms, applications, and requests.

  
  


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  Keeping records of customer interactions, transactions, comments, and complaints.

  
  


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  Communicating and coordinating with colleagues as necessary.

  
  


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  Providing feedback on the efficiency of the customer service process.

  
  


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  Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

  
  


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  Maintain a courteous and calm manner at all times to de-escalate stressful situations

  
  


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  Document information to create, update, or adjust customer accounts.

  
  


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  Prepare call-related information for purposes of auditing and reporting.

  
  


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  Suggest products and services to clients based on their requests and needs.

  
  


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  Customer orientation and ability to adapt/respond to different types of characters

  
  

Qualifications for Customer Service Agent

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  Must be computer Savvy

  
  


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  Efficient and effective team player.

  
  


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  Good grammar, spelling and punctuation.

  
  


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  Good phone etiquettes and communication skills.

  
  


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  must be willing to work on shift basis

  
  


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  Be willing to work under pressure.

  
  


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  You must be resident in Lekki/Ajah or its environs most preferably.

  
  


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  Have at least 2 year experience on the job.

  
  


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  Must have completed NYSC.

  
  


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  Bsc/Hnd in communication,computer science, mass communication or any related course

  
  

Industry.