• Application Deadline: Thu, 27 Oct 2022 00:00:00 GMT
• Position: Telemarketing Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Professionally conduct telemarketing activities for companies and product


• 
  

  Participate in roadshows and market activations.

  
  


• 
  

  Receive and resolve customer complaints from all channels

  
  


• Meet minimum number of daily outbound calls per hour and/or minutes on phone calls


• 
  

  Book and track appointments in multiple channels

  
  


• 
  

  Prepare weekly telesales report

  
  


• 
  

  To generate appointments for the Business Development and Sales teams by conducting telemarketing campaigns with the aim to prequalify leads for high conversion.

  
  


• 
  

  Responsible for providing data-driven insights to improve the marketing process while receiving and resolving customer complaints

  
  

Qualifications

• Bachelor's degree in marketing, communications, advertising, business administration, or in a related field.


• Minimum of 2 years experience in a well-structured and process-driven environment


• Solid knowledge of online customer engagement platforms and channels.


• Proficiency in MS Office and CRM software


• Exceptional interpersonal skills and a client-centered approach.


• Sound knowledge of data analytics for reporting


• Excellent communications skills

Additional information

• Energetic, reliable, and highly motivated 


• Can work independently, especially in handling business challenges.


• Outstanding organizational and time-management skills