Job Description
Job Identification: 1653
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: General Manager Regional Operations (Lagos/Southwest)
Division: Sales & Distribution
Description
- Generate, Collect, analyze and interpret a wide variety of sales performance related data and develop weekly/monthly reports/dashboards in preparation for business review meetings
- Provide insights for the Regional Teams on strategic initiatives
- Provide and maintain a strong and reliable database to facilitate tracking of set goals and objectives
- Prepare periodic (daily, weekly, monthly, quarterly and annual) reports
- Provide functional support to Regional Operations
- Evaluate Device performance - productivity against target in:
- Trade Partners and Customer Care Representative Environments
- Walk-in-Centers
- Certified shops and enrolment centers
- Connect Stores and Connect Points
- Other Customer Care Representatives (Sim Registration Agents)
- Manage devices deployment, usage till end-of-life
- Manage processes and policies
- Maintain Customer Acquisition Channel database (devices, CCRs (agents), commission payment processes etc.
- Maintain good working relationship with internal and external stakeholders
Requirements
Education:
- First Degree in Economics, Business Administration, Accounting or any related discipline
- Fluent in English and any other local language
Experience:
- 3 - 7 years’ work experience comprising:
- Minimum of 2 years’ experience in Data Analytics/Management and/or Processes Management
- Experience working in a medium organization:
- Reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage