• Application Deadline: Fri, 29 Apr 2022 00:00:00 GMT
• Position: Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Akwa Ibom


• Job Field Administration / Secretarial 

Job Summary

The Operations Officer provides day-to-day support to the program operations in the Regional Office, under the direct supervision of the Director of Finance & Operations. The incumbent manages the establishment, implementation and follow- up of the project, from planning to monitoring and reporting.

Essential Duties and Responsibilities

• Support the Director Finance and Operations to develop, strengthen, and implement effective operational systems for the project.


• Coordinate and supervise HALG’s administration systems.


• Responsible for ensuring the smooth day‐to‐day operations of the Regional office.


• Responsible for implementing processes and systems adapted by management as the organization evolves and matures.


• Ensure that appropriate control and structures are maintained in accordance with HALG


• and donor rules and regulations.


• Provide support with drawing up of project documents when necessary. Work with the Director Finance and operations to coordinate and monitor security planning and operations to effectively support program management and the achievement of program goals.


• Be a member of the Safety Security and Human Rights Committee to oversee HALG’s Security management in the Regional office and liaise with the Security Manager.


• Work with the Director Finance and Operations to develop and maintain all plans and protocols relating to personnel safety and the management of security programs and policies to include security management plans, current risk and vulnerability assessments, incident and crisis response plans, pre- and post-arrival security briefings, and business continuity plans as required.


• Manage and oversee a comprehensive security training program to include situational awareness, hostile environment training, travel management, fire safety and first aid, and crisis response training.


• Work with Director Finance and Operations to solicit the services of and hire local guard service providers in the region.


• Oversee all training activities, dispatch, communications, and vehicle maintenance.


• Work with the Director Finance and operations to develop and oversee a comprehensive travel management program based on current risk assessments, road reconnaissance, and the full use of information gathering networks to ensure staff safety.


• Work with the Director Finance and operations to conduct initial and periodic reassessments of all program leased property to include office space and warehouses and make recommendations regarding upgrades and enhancements as appropriate to the Chief of Party and Executive Director.


• Oversee the management of office consumables.


• Maintain assets inventory, ensuring assets are maintained in good condition and check assets stickers regularly.


• Facility management (cleaning, equipment repairs, utilities, water supply, facility keys management).


• Ensure that all vehicles are safe and road-worthy and have proper on-board vehicle documentation.


• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required.

Education and/or Experience:

• A degree in Finance, Business Administration, and/or Social Sciences or related field. 


• At least 3 years experience working for a Non-Governmental Organisation.


• Must have in-depth knowledge of USAID rules and regulations as they pertain to technical and administrative project functions.


• Ability to interact with all levels with comprehensive consultative, partnering, facilitating, and influencing/negotiating skills.

Other Competencies:

• Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.


• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.


• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.


• Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.


• Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.


• Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits.

Language Skills:

• Excellent oral and written English communication skills.


• Knowledge of Local Language preferred.


• Demonstrated competency in public speaking.

Computer Skills:

• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.


• Other software routinely used by Heartland Alliance.

Work Environment:

• The noise level in the work environment is usually moderate.


• The employee will be required to co-locate with local partners usually in the same office.


• The employee is required to travel regularly to often insecure and limited resource environments.