Job Description
MAIN PURPOSE OF JOB ROLE:
Responsible for providing professional therapies such as massage and beauty treatments to our clients.
MAIN DUTIES:
- Performing different types of massages, body treatments, facials and hair removals.
- Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.
- Communicating with guests during massages to adjust massage techniques as required.
- Resolving guest complaints and reporting any accidents to the supervisor.
- Changing treatment room sheets, and sterilizing all instruments and equipment before each use.
- Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
- Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
- Inquiring about guests' medical conditions and allergies before providing spa services.
- Suggesting and promoting retail products or additional services (Up-sell when appropriate)
- Adhering to hygiene standards and health and safety regulations
REQUIREMENTS AND SKILLS
- Diploma in Cosmetology, Aesthetics or relevant field
- Minimum of 3 years of experience as a Spa Therapist or similar role
- Hands-on experience with massages, waxing, facials, body scrub e.t.c
- Good team player and time-management skills
- Customer-oriented, friendly but professional approach
- Great interpersonal and communication skills
- A high level of attention to details