• Application Deadline:
• Position: Clerk-Reservations


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

POSITION SUMMARY

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.


• Identify guest reservation needs and determine appropriate room type.


• Verify availability of room type and rate.


• Explain guarantee, special rate, and cancellation policies to callers.


• Accommodate and document special requests.


• Answer questions about property facilities/services and room accommodations.


• Follow sales techniques to maximize revenue.


• Input and access data in reservation system.


• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.


• Follow proper escalation procedures when addressing guest concerns.