• Application Deadline:
• Position: Customer Experience and Data Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Abuja


• Job Field Customer Care 
  

Key Responsibilities:

Design & Improve the customer experience:

• Increase customer satisfaction, loyalty, and advocacy.


• Prepare customer evaluation surveys looking for ways to improve satisfaction and identify areas for improvement.


• Guide the sales team in effective client issues resolution and handle any escalations.


• Document processes and logging technical issues, as well as customer compliments and complaints.


• Responding to customer queries in a timely and effective manner.


• Develop feedback surveys and schedule in-person visits with customers to maintain the overall brand experience.


• Any other duty as assigned by the Country Manager 

Data Monitoring and reporting:

• Support the sales and carbon process by reconciling data and the available documentation.

• Flagging corrupted data and fixing coding errors and related problems to a standardized format needed by the department.


• Using automated tools to extract data from primary and secondary sources of the UpEnergy databases and take appropriate action.


• Assist in preparation for annual carbon and sales audits.


• Performing analysis to assess quality of data and draw insight from verification reports and any data that comes in on Google forms or other online verification processes.


• Cross train team members on how to effectively use data analysis to inform operational strategy. 

Does this sound like you?

• Experience with Customer care, sales and data management.


• Ability to collaborate and build relationships with internal and external stakeholders 


• Excellent command of MS Excel; experience with CRM would be a plus 


• 2-5 years’ work experience 


• Ability to innovate and be dynamic


• Ability to work with speed, accuracy and attention to detail


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group. 


• Strong Business acumen, start-up experience preferred.


• A multi-tasker that is creative, ambitious and able to take initiative. 


• Excellent problem-solving ability and judgment. 


• Bachelor’s Degree or equivalent required level, in business, sales, marketing, or another commercial field


• Fluency in English (written and spoken). 


• Fluency in a northern Nigerian language would be a plus