• Application Deadline: Fri, 28 Oct 2022 00:00:00 GMT
• Position: Weekend Customer Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 10 years


• Location Abuja


• Job Field Customer Care 
  

Requirements

• Ensure the smooth running of the customer service/administrative department


• ·Handle complaints from customers and escalate to a higher authority if necessary


• Ensure all calls, messages made to the office phones are answered promptly and returned when necessary.


• Communicate courteously with customers by telephone, email, social media (whatSapp, instagram) letter and face to face.


• ensure that the needs of customers are being satisfied


• Carry out feedback of all services used and document


• Make cold calls to confirmed potential clients


• find ways to measure customer satisfaction and improve services


• meeting with other managers to discuss possible improvements to customer service


• Dispatch drivers for services


• Ensure brand presence on relevant sites online


• Administrative role


• Maintain an up to date database of clients


• keep accurate records of discussions or correspondence with customers


• Keep detailed records of services carried out


• Ensure that personnel  files are properly maintained and kept confidential


• Maintain an up to date database of all office expenditure: petty cash, major expense etc


• Maintain an up to date database of all income received


• Adhere to manage the approved budget


• Submit all reports to supervisor as at when due


• Account for all approved budget fund.

Requirements

• This position is open to preferably female candidates.


• Candidates should reside around Mabushi, Wuse, Life Camp & environs.


• Must be computer literate with good knowledge of internet browsing, social media & MS-Ofice.


• Must have good English communication skills.

Working Days

Friday, Saturday and Sunday.