• Application Deadline:
• Position: Team Lead, Contact Center


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Answering questions about a company's products or services.


• Processing orders and transactions.


• Resolving issues and troubleshooting technical problems.


• Delivering information about a company's offerings.


• Providing proactive customer outreach.


• Handling customer complaints.


• Collecting and analyzing customer feedback.

Requirements

• Bachelor's Degree in Human Resources, Psychology, Business, or any other related field.


• Attention to detail, Resilience, Adaptability, Achievement Orientation, Teamwork, Oral Communication, Interpersonal relationships, Professionalism, Creativity, Innovation, and Conflict Resolution.


• Must have an appropriate people management qualification


• 3 - 5 years of working experience, preferably in an organization within the same industry is an added advantage.