• Application Deadline:
• Position: Software Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field ICT / Computer 
  

Job Description:

• Responsible for providing quality technical support.


• Quality testing of new features of the software.


• Document, troubleshoots, and develops technical solutions related to software and setup errors for field engineers and customers.


• Delivering solutions to both technical and non-technical end-users.


• Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.


• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.


• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.


• Resolving escalated customer complaints without the need for team lead intervention.


• Participation in providing training to customers as required.


• Recognize the end-users need for additional products and services.


• Update and create online knowledgebase articles to reduce support requests.


• Capture details of each support request in Zanibal’s ticketing system.


• Help test fixes provided by development and incorporates them into client sites.

Qualifications:

• At least 1 year of experience in software support or development/QA role.


• Must have at least Second Class Upper


• Completion of NYSC program.


• Must be a self-starter/quick learner


• Basic experience in using software applications


• Accounting knowledge is a plus.


• Customer service experience is a plus.


• Proficient knowledge of Microsoft Office (Mostly Excel)


• Basic knowledge of Linux command, SQL, and programming skills are a plus


• Good troubleshooting skills.


• Ability to think outside the box to solve problems