• Application Deadline: Sun, 23 Oct 2022 00:00:00 GMT
• Position: Client Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Interact with clients and build relationships with them while ensuring their needs are being met


• Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience


• Mastermind creative ways to deliver an exceptional client experience


• Develop and oversee the implementation of client service protocols


• Resolve complex client problems or disputes in a professional manner


• Coach and support team members to help them meet departmental goals


• Keep records and documentation of client interactions for training purposes


• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications

• Candidates should possess a Bachelor's Degree / HND / NCE / OND / SSCE / GCE / NECO qualification


• 5+ years prior experience in customer facing roles


• Proven experience in a leadership role is required


• Excellent communication skills and the ability to anticipate the needs of customers


• Must demonstrate strong analytical thinking skills


• Should possess strong problem solving skills and the ability to make sound judgement calls


• Superior organizational and time management skills


• Knowledge of customer service programs and databases, or the ability to learn new software quickly


• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience


• Ability to speak a second language is an asset.