• Application Deadline: Mon, 24 Oct 2022 00:00:00 GMT
• Position: IT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Industries / Sector: Telecom / ISP

Job Brief

• We are looking to hire a skilled IT Support Engineer to assist our clients with all IT related technical support issues.


• As an IT Support Engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.


• You may also be required to install new software applications and train clients on proper application use.


• To ensure success as an IT Support Engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.


• Ultimately, a top-class IT Support Engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Job Responsibilities

• Installing and configuring client computer systems.


• Responding to client IT support requests.


• Meeting with clients to diagnose software, networking, or hardware issues.


• Providing technical support on-site or via remote-access systems.


• Offering solutions that meet the needs of the client.


• Repairing hardware malfunctions, software issues, and networking problems.


• Maintaining good client relations.


• Tracking and managing work records.


• Compiling job reports.

Job Requirements

• Bachelor's Degree in Information Technology or Computer Science.


• 3 - 5 years Proven work experience as a technical support engineer.


• Knowledge of web services, API, and IP-based protocols.


• Experience with scripting languages such as Perl or Shell.


• Knowledge of computer hardware and networking systems.


• Good time management skills.


• Good interpersonal skills.


• Ability to troubleshoot complex hardware and software issues.


• Excellent written and verbal communication skills.


• Ability to think critically.