• Application Deadline: Sat, 23 Apr 2022 00:00:00 GMT
• Position: Senior Manager, Network Assurance


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Engineering / Technical  , ICT / Computer 

Job Purpose

• The need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).


• The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Responsibilities

Network Assurance: BSS / Transmission / Core

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner


• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix


• Assurance of parameter data/change requests for active


• Track and record service assurance impacting outages


• Trigger Service Assurance sign-off


• Follow through to ensure completion of Service Assurance sign-off


• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) Elements within BSS / Transmission / Core:

• Ensure timely reporting from partner NOC as per contractual and agreed timeline


• Follow through for on-demand assurance reports


• Generation of reports to measure, analyze and improve NOC management process

Management of Change End-to-End:

• Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow Up:

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Follow Up and Ensure Trouble Tickets Pending with 3rd Party Support Partners:

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

• Drive daily outage sign-off between active and passive partners


• Partner NOC KPI monitoring and sign-off


• Develop updated Quality Assurance methodologies using in-house or external resources


• Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation


• Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively


• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services

Qualifications

Educational Level & Functional / Technical Skills:

• Bachelor of Engineering or B. Tech Degree (Electrical / Electronic, Telecommunication or related fields)


• Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)


• Vendor Management


• Project Management


• Network Audit and functionality testing


• Business analysis


• Analytical, Statistical and Presentation skills


• Sound MS Excel skill


• Knowledge of Performance managements systems/tools/support systems.

Working Experience:

• 10 years or more in GSM / Mobile Company


• Minimum of 6 years Network Operations Assurance in Telecom


• Minimum of 3 Vendor Management experience


• Minimum of 4 years BSS/Transmission experience


• Minimum of 5 years Network Assurance experience.

Skills Critical to the Role:

• Attention to details


• Good negotiator


• Integrity


• Innovative


• Analytic


• Multi-tasking


• Professionalism.