Job Description
Job Purpose
- Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
- Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
- Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
- Ensure that swept deposits are correctly handled appropriately
- Ensure that all irregular items have been actioned before the end of the day
- Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls.
Key Responsibilities / Accountabilities
Monitoring of cash holdings:
- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
ATM Up-time:
- Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
- Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
- Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition
ATM Cash:
- Control ATM cash according to laid-down instructions
- Balance cash at the required intervals
- Report and action differences in ATM cash promptly
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports:
- Action ATM reports as listed on the Duty List promptly
- Reconcile ATM cash daily
- Action Care Suspects accurately and on time, resulting in reduced operating losses
- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
Minimum Qualification and Experience
- Minimum of 2.2 from University
- 1-3 years experience
Competencies:
- Problem Solving
- Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
- Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity.