• Application Deadline: Thu, 27 Oct 2022 00:00:00 GMT
• Position: Call Centre Agent


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner


• Follow communication “scripts” when handling different topics


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives


• Seize opportunities to upsell serviceswhen they arise


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in a comprehensible way


• Frequently attend educational seminars to improve knowledge and performance level


• Meet personal / team qualitative and quantitative targets.

Requirements and Skills

• OND in any related field


• 2 - 3 years work experience.


• Previous experience in an added advantage


• Good phone and verbal communication skills along with active listening skill


• Ability to multi-task, set priorities and manage time effectively.